Datary

Support

Answers to common questions, subscription help and a direct line to us.

Write to us

Questions, bugs or subscription help: send us an email and include your iPhone model, iOS version and app version. We reply by email.

support@dataryclean.com

Cancel a subscription

  1. Open the Settings app
  2. Tap your name at the top
  3. Select Subscriptions
  4. Choose Datary Smart Cleaner
  5. Tap Cancel Subscription and confirm

Important: after cancelling, your subscription stays active until the end of the current billing period. Cancel at least 24 hours before a free trial or billing period ends to avoid being charged. Deleting the app does not cancel a subscription.

Frequently asked questions

How do I start cleaning?

Open Datary, allow access to Photos, Contacts and Calendar when asked, and tap Media Check. Then open any category, review the suggestions and confirm.

Datary marked a photo as a duplicate, but I want to keep it.

Suggestions are never final. Deselect anything you want to keep before deleting. Only items you select are removed.

I deleted photos but my storage did not change.

iOS moves deleted photos and videos to Photos → Albums → Recently Deleted, where they still use storage for up to 30 days. Open that album, tap Select, then Delete All to free the space right away.

What happens when I merge contacts?

Duplicate entries are combined into one contact that keeps their phone numbers and email addresses. You review each merge before confirming.

How do I restore my purchase on a new iPhone?

Sign in with the Apple ID you used to subscribe, open Datary and tap Restore Purchases on the subscription screen.

How do I get a refund?

Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose Request a refund.

How do I turn off access to my photos or contacts?

Open iPhone Settings, scroll to Datary Smart Cleaner and change access for Photos, Contacts or Calendars at any time.